Our Privacy Policy / Privacy
The sites www.ondru.org and www.voicelessjourneys.org (the Website) are owned and operated by Ondru Limited (ABN 51 600 099 456) (Ondru).
Ondru is committed to protecting the privacy and managing the collection of personal information in accordance with the Privacy Act 1988 (Cth). A policy for the management of your personal information is set out in this document. Ondru complies with the Australian Privacy Principles within the Privacy Act and is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to the Website (including the publication of the Ondru Journal and the Ondru social media platforms) and governs data collection and usage. By using the Website, you consent to the data practices described in this statement.
Personal information refers to the information/opinion about an individual who is reasonably identifiable, whether that information/opinion is true or not, regardless of its material form.
For purposes of this Privacy Policy, "personally identifiable information" means information that identifies a particular individual, such as name, postal address, e-mail address, and phone number. When other information, such as e-mail newsletters and mailing lists, is directly associated with personally identifiable information, this other information also becomes personally identifiable information.
For general terms and conditions of use of the Website and services, please refer to our Terms and Conditions.
1. Collection of your data and Personal Information
As the operator of the Website, Ondru needs to obtain and retain information about its users which are necessary for the function of the Website activities. When you visit the Website, including your transition to our social media platforms, information may be recorded for statistical or maintenance purposes regarding your server/internet protocol (IP) address, address of the referring site, domain name, date and time of visit, address of the page that is accessed and the documents downloaded and the browser type.
Throughout the course of your interaction with the Website, you may also be required to provide us with certain information to better allow us to provide our services to you. We will take reasonable steps to ensure that all information we collect, or use is accurate, complete, up-to-date, and stored in a secure environment and is accessed only by authorised parties for permitted purposes.
Ondru also collects personally identifiable information when users access Ondru’s Website.
Kinds of personal information Ondru collects:
Personally identifiable information (such as e-mail address, name, postal address or contact number).
Information of products/services that we provide you, and your opinion of such products/services.
Information involving any interaction with Ondru.
Social media information that is made available to the public.
How Ondru collects Personal Information:
Information that is provided to Ondru directly via email, post, our social media platforms, and the Website contact form.
Subscribing to the Ondru newsletter, journal or mailing list.
Applications for careers, internships, placements, or volunteer opportunities.
When making any purchases via the Website.
Products and services provided to and by Ondru.
Donations, sponsorships, and partnerships with individuals and other organisations.
Through surveys and feedback.
2. Our use of your Personal Information
Ondru collects and uses your personal information to operate the Website to deliver the necessary services. To the extent permitted by the Spam Act 2003 (Cth) and the Privacy Act, Ondru may use your personally identifiable information to provide you with information about services, events, and related activities from Ondru and its affiliates. Ondru may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered (We will not share your e-mail address with third parties for promotional purposes unless you consent to such sharing by affirmatively agreeing to it).
Furthermore, Ondru collects personal information for the purposes of verifying and processing donations and other types of supports, as well as various recruitment procedures.
Ondru does not sell, rent, or lease its customer lists to third parties. Ondru may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information is not transferred to the third party. In addition, Ondru may share data with trusted partners and advertisers to help us perform statistical analysis, send you email or postal mail, provide support, or arrange for deliveries. All such third parties and advertisers are prohibited from using your personal information except to provide these services to Ondru, and they are required to maintain the confidentiality of your information.
3. Use, Disclosure, and Cookies
In general, Ondru collects personally identifiable information to the extent that is necessary for us to conduct our business, to provide a high quality of service and to establish and build a relationship with you. We use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is used to gather broad demographic information and is never disclosed publicly against any of your personally identifiable information. This Website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Ondru pages, or register with Ondru or its services, a cookie helps Ondru to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the Website, the information you previously provided can be retrieved, so you can easily use the Ondru features that you may have customised.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ondru Website.
Furthermore, Ondru will not disclose any personal information (other than sensitive information) it may hold, for any direct marketing purposes, unless an exception applies under the Privacy Act.
4. Choices/Facility to Unsubscribe
If you have previously agreed to receive e-mails and/or journals from us, you may contact mail@ondru.org to notify us that you no longer wish to receive such e-mails and/or journals. Ondru allows users to unsubscribe so that they will not receive future messages or emails. Because we plan our communications in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.
5. Data Quality and Security
Ondru is dedicated to ensuring that all personally identifiable information collected or used is accurate, complete, and up to date. If you would like to change or update any information previously supplied to Ondru please contact us by email on mail@ondru.org.
Ondru takes all reasonable steps to protect the personally identifiable information it holds from misuse and loss and from unauthorised access, modification, or disclosure. Ondru will take all reasonable steps to destroy or permanently de-identify records of personally identifiable information collected which is redundant, or which Ondru becomes aware is inaccurate or false.
Ondru uses Secure Socket Layer (SSL) encryption with the aims of protecting information transmitted over the internet. However, to ensure safety and integrity of your financial information, it is fundamental that people take the utmost care in maintaining their privacy and ensure they are using safe devices. In the event of any security breaches, please contact us at mail@ondru.org.
6. Openness
This page details Ondru’s privacy policy. It outlines the type of information we collect, how we use it and why we collect it. If you would like further information on our privacy standards, please contact us by email on mail@ondru.org.
7. Identifiers
Except for Australian Business Numbers or Australian Company Numbers, we do not collect nor use any Commonwealth government or agency identifiers to distinguish our users.
8. Anonymity
Where it is lawful and practical, users have the option of not identifying themselves while using the Website. However, to receive the full benefit of this Website, certain personally identifiable information may be required.
9. Transborder Data Flows
Ondru will only transfer personally identifiable information about an individual to someone (a related company/organisation or an individual) who is in a foreign country if the individual consents to the transfer or if the transfer is otherwise permitted by the Privacy Act, or unavoidable for the provision of our services to the individual.
10. Sensitive Information
Sensitive information encompasses information or an opinion about an individual’s racial or ethnic origin; political opinions; membership of political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual orientation or practices; criminal record; or health information about an individual. This Website will not require users to provide Ondru with sensitive information. If a user provides Ondru with sensitive information, Ondru will deal with such information in accordance with provisions of the Privacy Act.
11. Hyperlinks
This Website contains links to other sites. Ondru is not responsible for the privacy practices or the content of linked sites.
12. Contacting Us
If you have any questions, queries or concerns about the use of your personal information or complaints about our Privacy Policy; the practices of this Website; or your dealings with this Website; please contact us by email on mail@ondru.org.
If a complaint is required to be investigated further, we may request additional information from you.
If you are not satisfied with the outcome of your complaint, you can contact us; Otherwise, you are entitled to contact the Australian Information Commissioner on 1300 363 992 or via their website www.oaic.gov.au/.
Ondru reserves the right to amend this Privacy Policy at any time. Any amendment will be made on a prospective basis, with the effect that all information received or retained before the time of any amendment will remain subject to the policy applicable prior to the amendment.